Go-Live Checklist

Verify these items before enabling live traffic for a merchant. Completing every item ensures the merchant is fully configured and ready to process real payments.

Entity Setup

Company created with correct legal details
Merchant created under the Company
Terminal configured with live provider credentials
Channel linked to live terminal with correct payment methods

Compliance

KYB submitted for the Company (required by tenant feature flag before requesting live)
KYB approved for the Company (required before operator can approve live)

Configuration

Fee schedule assigned to merchant (required before requesting live — returns 422 if missing)
Routing rules configured to include merchant's terminals
Risk/antifraud plan assigned (if applicable)

Integration

Merchant developer has live API keys
Merchant has integrated using merchant documentation
Test payment succeeded in sandbox
Webhook endpoint registered and verified

Live Activation (two-step)

Request live — POST /merchants/{id}/request-live transitions the merchant from sandbox to pending_approval. All checklist items above must be satisfied. The endpoint returns 422 if no FeeSchedule is assigned.
Operator approval — POST /merchants/{id}/approve transitions from pending_approval to live. Requires account-management:merchant:approve permission and Company KYB status = approved.

If the request is rejected (POST /merchants/{id}/reject), the merchant returns to sandbox with a rejection reason logged. Address the issues and request live access again.

Monitoring

First live payment processed and verified
Availability transition timing (T+N) configured for merchant's terminals
Settlement schedule reviewed (statement generation frequency and format)
Support contacts established with merchant

After Go-Live

Once the merchant is live, monitor the first few days of activity closely:

Verify transactions are processing correctly and funds transition from pending to available per the configured T+N schedule
Confirm webhook deliveries are reaching the merchant's endpoint
Check that fee calculations match the assigned fee schedule
Review any declined transactions to ensure routing is working as expected

If issues arise, the merchant can be moved to suspended status to pause live processing while problems are investigated. Sandbox transactions continue to work regardless of status.