KYB Process
Know Your Business (KYB) verification is required before a merchant can go live with real transactions. KYB ensures compliance with regulatory requirements by verifying the legal entity behind each merchant.
KYB Is Company-Level
KYB verification is applied to the Company, not to individual merchants. Once a Company passes KYB, all merchants under that Company are eligible to go live. This means you only need to complete the verification process once per legal entity, regardless of how many merchants operate under it.
Submission Flow
1. Prepare Documents
Gather the required documents for the Company before starting the submission. All documents should be current and legible.
2. Submit KYB Form
Portal: Select the Company, then navigate to KYB and select Submit KYB.
Fill in the required business details and upload supporting documents. Once submitted, the KYB status moves from draft to submitted.
3. Operator Review
An operator with compliance permissions reviews the submission in the Portal. The operator can:
- Approve — the Company passes verification
- Reject — the Company must address issues and resubmit; the operator provides rejection comments explaining what needs to be corrected
4. After Approval
Once the Company's KYB is approved, its merchants can transition from sandbox or pending_approval to live status. An operator with the account-management:merchant:approve permission changes the merchant status.
KYB Statuses
| Status | Description |
|---|---|
draft | KYB form created but not yet submitted |
submitted | Documents uploaded and submitted for review. Operator review happens while the submission is in this status. |
approved | Verification passed — merchants can go live |
rejected | Verification failed — resubmission required with corrections |
Required Documents
| Document | Description |
|---|---|
| Business registration | Certificate of incorporation or equivalent |
| ID of representatives | Government-issued ID of company directors or authorized signatories |
| Bank account proof | Bank statement or letter confirming the company's bank account |
| Company address proof | Utility bill, lease agreement, or official correspondence showing registered address |
The exact document requirements may vary depending on the tenant's compliance configuration and the Company's country of incorporation.
Resubmission
If a KYB submission is rejected, the operator's rejection comments will explain what needs to be corrected. The Company can update their documents and resubmit, which moves the status back to submitted for another review cycle.